Refund Policy

Thank you for choosing Seaford Flower Studio. We are committed to providing you with the highest quality floral products and services. In the event that you are not completely satisfied with your purchase, we have established the following refund policy:

1. Refund Eligibility:

  • Refund requests must be made within 48 hours of receiving your order.
  • To be eligible for a refund, you must provide a valid proof of purchase (order number, receipt, etc.).

2. Permitted Refund Situations: We offer refunds under the following circumstances:

  • Product Quality: If the flowers or floral arrangements you received are damaged, wilted, or do not meet the expected quality standards, you may be eligible for a full or partial refund.
  • Order Errors: In the case of incorrect items, colors, sizes, or arrangements being delivered compared to what was ordered, a full refund or a replacement will be provided.
  • Delivery Issues: If your order is not delivered on the scheduled delivery date and the delay is due to factors within our control, a refund may be issued.

3. Non-Refundable Items and Services: Certain items and services are not eligible for refunds:

  • Customized or personalized floral arrangements.
  • Flowers that have been in the recipient’s possession for over 48 hours.
  • Delivery charges unless the issue is a result of our error.

4. Refund Process: To request a refund, please follow these steps:

  • Contact our customer service team within 48 hours of receiving your order.
  • Provide your order number and details of the issue.
  • If necessary, provide photographic evidence of the issue.

5. Refund Resolution: Upon receiving your refund request and verifying the provided information, we will assess the situation and determine whether a refund is appropriate. Refunds will be issued via the original payment method used for the order. The processing time for refunds may vary based on your payment provider and can take up to 14 days to reflect in your account.

6. Replacement Option: In some cases, we may offer a replacement of the original order instead of a refund, based on your preference and the availability of the products.

7. Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team here.

Please note that this refund policy is subject to change without notice. We encourage you to review our refund policy periodically to stay informed about any updates.

Thank you for choosing Seaford Flower Studio. We appreciate your trust in our products and services.